Let’s grow together – become our next team member at Mixx!
Position: Customer Operations Officer
Experience Required:
Minimum 3 years of work experience in customer-related services.
Proficiency in MS Office.
Strong planning, organizing, and problem-solving skills.
Educational Qualification:
University degree in Business Administration, Social Science, or related fields.
Core responsibilities
Respond to customer queries promptly and accurately in line with agreed SLAs.
Identify customer needs and assist with using specific features or services.
Resolve complaints effectively and follow up to ensure timely issue resolution.
Drive automation of common customer queries to improve response times and efficiency.
Analyze product issues through testing or user simulation and report malfunctions.
Collect and share customer feedback with Product teams to support service improvement.
Foster positive relationships with internal teams and external partners.
Maintain high levels of customer satisfaction to support strong NPS performance.
Serve as the first line of support for all touchpoints regarding queries and product knowledge.
Core competencies
Excellent communication and interpersonal skills.
Eager to find flaws in a process for improvements.
Ability to work in a goal-oriented environment.
Problem-solving and customer satisfaction orientation.
A team player, able to work well in multicultural environments.
Able to build relationships quickly.
Application details
If this description corresponds to you, grow with us by applying before June 23, 2025.
